Returns & Exchanges

At Envisivent, we want you to be completely satisfied with your purchase. If your product is not the perfect fit for your space, we offer a 30-day return window for items in their original, uninstalled condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all mounting hardware and instructions are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, a refund will be issued to your original payment method within 5-7 business days.